Your order is very important to us. Please take the time to read the information below.
Processing and Production time:
Orders are processed, packaged and ready for shipment within 2-4 business days after being placed.
Average shipping time:
7 - 14 business days for the following countries:
- Australia, Austria , Belgium, Brazil, Canada, Czech Republic, Denmark, Finland, Germany, Hungary, Israel, Ireland, Italy, Japan, Korea, Luxembourg, Malaysia, Mexico, New Zealand, Norway, Saudi Arabia, Singapore, Slovakia, UK, Ukraine, USA
14 - 28 business days for any countries NOT in the above list.
Please note shipping may be slightly extended during the following busy periods:
- Black Friday
- Christmas & New Year
Issues in transit
Replacements are given for items damaged or lost while shipping. Please contact us at email@example.com
If your order contains more than one item, on certain occasions they may be sent to you in multiple parcels. Please do not worry if they arrive separately, this is to ensure your items are on their way to you as soon as they are picked and packed by our team.
Deliveries from Dope Neons are not made duty paid, additional local duty and taxes may need to be paid in certain countries to enable the receipt of goods; this is the customers responsibility.
Tracking your order:
Our shipping method is a tracked service which allows you to keep up to date with its progress. Tracking details update in stages, please bear with us as your order passes through the international postal service, customs and your local postal service.
To track your order, please enter your tracking number by clicking the following link: Track Your Order
Your tracking number is sent automatically when we ship your order (it can take up to 5 days for it's status to update). If you are unable to find your tracking number, please first check your spam/junk mail folder and then get in touch: Contact Dope Neons