2020 JANUARY STOCK TAKE
Our factory will be closed between the 14th - 31st January as we conduct our annual stock take.
Customers may continue to place orders which will be processed and enter into production after this date.
Our customer service office will remain open for any enquiries you may have. Thank you for your understanding.
Your order is very important to us. Please take the time to read the information below.
Processing and Production time:
- Pre-designed signs and lights are processed, packaged and ready for shipping out within 2-4 business days.
- Orders for custom designs will be added to the production queue and shipped out within 4-7 business days.
Once processing and production is complete your order will be collected by the courier and taken to the sorting centre, ready to be shipped by the airline.
Average shipping time:
7 - 14 business days for the following countries:
- Australia, Austria , Belgium, Brazil, Canada, Czech Republic, Denmark, Finland, Germany, Hungary, Israel, Italy, Japan, Korea, Luxembourg, Malaysia, Mexico, New Zealand, Norway, Singapore, Slovakia, UK, Ukraine, USA
14 - 28 business days for any countries NOT in the above list.
Please note shipping may be slightly extended during the following busy periods:
- Black Friday
- Christmas & New Year
Issues in transit
Replacements are given for items damaged or lost while shipping. Please contact us at firstname.lastname@example.org
If your order contains more than one item, on certain occasions they may be sent to you in multiple parcels. Please do not worry if they arrive separately, this is to ensure your items are on their way to you as soon as they are picked and packed by our team.
Deliveries from Dope Neons are not made duty paid, additional local duty and taxes may need to be paid in certain countries to enable the receipt of goods; this is the customers responsibility.
Tracking your order:
Our shipping method is a tracked service which allows you to keep up to date with its progress. Tracking details update in stages, please bear with this as your order passes through the international postal service, customs and then finally your local postal service.
Your tracking number is sent automatically when your order is scanned through the sorting centre (it can take up to 5 days for it's status to update). If you are unable to find your tracking number, please first check your spam/junk mail folder and then get in touch: Contact Dope Neons
To track your order, please enter your tracking number by clicking the following link: Track Your Order