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Returns & Refunds

Order Cancellation: 

Please contact us immediately if you would like to cancel your order.
Your refund for a cancelled order will take between 2-9 days depending on your payment method.

Returns & Refunds:

Our policy lasts for 14 days. If 14 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange.

Faulty items

Damaged or defective items will be refunded or replaced. If this is the case please contact us within 14 days at contact@dopeneons.com. Once the item has been inspected we will refund or replace as applicable.

Personalised and Custom orders

Personalised and custom-made items, including image, design and name personalisations that you have requested Dope Neons to produce for you are non refundable. If there is a misspelling or error in the design that differs from your original request we will refund or replace as required.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please first double check your bank account and contact your credit card company/bank in the first instance. There is often a processing time before a refund is officially posted. If you have still have not received your refund, please contact us at contact@dopeneons.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item/s. Shipping costs are non-refundable; If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you will vary.

If you are returning an order with a high value, you should consider using a traceable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

Contact information

Questions about our returns and refund policy can be sent to us at contact@dopeneons.com

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