customerservice@dopeneons.com Shipping & Delivery
Order Processing and Production
1. Order placed... Woohoo, you're Awesome!
2. Order verified and payment processed
3. Order enters into production and the magic begins!
4. Quality assurance check before wrapping and packaging
3-5 business days
Worldwide Shipping
5. Parcel collected and transported to the sorting centre
6. Export customs check and handed over to the airline
7. Your parcel is shipped by air to your destination country
8. Import clearance before entering your local postal service
7-28 days*
7-14 days on average to the following countries:
Australia, Austria, Belgium, Bolivia, Brazil, Bulgaria, China, Cyprus, Czech Republic, Finland, Germany, Hungary, India, Israel, Italy, Japan, Korea, Luxembourg, Malaysia, Mexico, New Zealand, Norway, Singapore, Slovakia, UK, Ukraine, USA
14-28 days on average for any country not in the above list
Covid-19
*Please anticipate longer shipping times at this present time due to the knock on effect of the covid-19 pandemic, please read here for more information
Shipping Cost
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
Customs
Tax and duties are determined by your local customs office and may be liable to be paid in certain countries to enable the receipt of goods, this is the customers responsibility (*excludes U.K)
Tracking Your Order
Our shipping method is a tracked service which allows you to keep up to date with its progress. Tracking details update in stages as your parcel leaves our warehouse in Harbin and is then processed through the sorting centre, accepted by the airline, passes through customs and then enters into your local postal service.
Your tracking number is sent automatically when your order is scanned through the sorting centre. Please first check your spam/junk mail folder if you are having trouble finding your tracking email.
To track your order, please enter your tracking number here: