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Shipping & Delivery

 Your order is very important to us, please take the time to familiarise yourself with our shipping guide

Order Processing and Production

1. Order placed... Woohoo, you're Awesome!

2. Order verified and payment processed

3. Order enters into production and the magic begins!

4. Quality assurance check before wrapping and packaging 

3-7 business days

Worldwide Shipping

5. Parcel collected and transported to the sorting centre

6. Export customs check and handed over to the airline

7. Your parcel is shipped by air to your destination country

8. Import clearance before entering your local postal service

7-28 business days*

7-14 business days on average to the following countries:

Australia, Austria, Belgium, Bolivia, Brazil, Bulgaria, China, Cyprus, Czech Republic, Finland, Germany, Hungary, India, Israel, Italy, Japan, Korea, Luxembourg, Malaysia, Mexico, New Zealand, Norway, Singapore, Slovakia, UK, Ukraine

14-28 business days on average for any country not in the above list

Covid-19

*Please anticipate longer shipping times at this present time due to the ongoing global outbreak of coranavirus (covid-19), please read here for more information

Shipping Cost

We offer an efficient shipping method at a flat rate fee. This means you can add as many items to your order as you like and they will be shipped out at the rates listed below:

Customs

Deliveries from Dope Neons are not made duty paid*, taxes and duties are determined by your local customs office and may need to be paid in certain countries to enable the receipt of goods, this is the customers responsibility (*excludes U.K)

EU VAT Rules from July 2021

Prior to 1st July 2021, low value consignments arriving into an EU country from outside of the EU were provided relief of import VAT, however Starting from July 2021, the European Union has taken the decision to abolish this relief. 


Customers located within the EU - The prices that you see on our website are tax-free. Import taxes, duties and related customs fees differ from one EU country to another and as such are determined by your local customs office. The payment of these fees are the responsibility of the customer and are not covered by Dope Neons. We are not responsible for delays caused by the customs department in your country, for further details please contact your local customs office.


 Please note, this does not apply to the UK whom have withdrawn from the European Union.

Tracking Your Order

Our shipping method is a tracked service which allows you to keep up to date with its progress. Tracking details update in stages as your parcel leaves our warehouse in Harbin, northeastern Asia and is then processed through the sorting centre, accepted by the airline, passes through customs and then enters into your local postal service.


Your tracking number is sent automatically when your order is scanned through the sorting centre. Please first check your spam/junk mail folder if you are having trouble finding your tracking email.


To track your order, please enter your tracking number here:

Track Your Order

Please note shipping may be slightly extended during Black Friday weekend, Christmas and New Year, thank you for your understanding.

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