Shipping & Delivery
Order Processing and Production
1. Order placed... Woohoo, you're Awesome!
2. Your order is verified and payment processed
3. Order enters into production and the magic begins!
4. Quality assurance check before wrapping and packaging
2-4 business days (4-7 business days for custom orders)
5. Courier collects your order and transports to the sorting centre
6. Export customs check before handing over to the airline
7. Your parcel is now shipped by air to your destination country
8. Import clearance before entering your local postal service
7-14 business days*
*7-14 business days on average to the following countries:
Australia, Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, Finland, Germany, Hungary, Israel, Italy, Japan, Korea, Luxembourg, Malaysia, Mexico, New Zealand, Norway, Singapore, Slovakia, UK, Ukraine, USA
14-28 business days on average for any country not in the above list
Issues in Transit
Deliveries from Dope Neons are not made duty paid, additional local duty and taxes may need to be paid in certain countries to enable the receipt of goods, this is the customers responsibility.
Tracking Your Order
Our shipping method is a tracked service which allows you to keep up to date with its progress. Tracking details update in stages as your parcel is scanned through the sorting centre, accepted by the airline, completes customs inspection and then finally enters into your local postal service. We know how exciting it is waiting for new goodies to arrive in the mail so we thank you for your patience!
Your tracking number is sent automatically when your order is scanned through the sorting centre. If you are unable to find your tracking number, please first check your spam/junk mail folder and then get in touch:
To track your order, please enter your tracking number here:
Not sure what your tracking update means? Read our handy guide: