customerservice@dopeneons.com Shipping & Delivery
Order Processing and Production
1. Order placed... Woohoo, you're Awesome!
2. Order verified and payment processed
3. Order enters into production and the magic begins!
4. Quality assurance check before wrapping and packaging
3-5 days
Tracked and Insured Shipping
5. Parcel collected and transported to the sorting centre
6. Export customs check and handed over to the airline
7. Your parcel is shipped by air to your destination country
8. Import clearance before entering your local postal service
7-10 days
Shipping Cost
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
Customs
Tax and duties are determined by your local customs office and may be liable to be paid in certain countries to enable the receipt of goods, this is the customers responsibility (*excludes U.K)
Tracking Your Order
Our shipping method is a tracked service which allows you to keep up to date with its progress. Tracking details update in stages as your parcel leaves our warehouse in Harbin and is then processed through the sorting centre, accepted by the airline, passes through customs and then enters into your local postal service.
Your tracking number is sent automatically when your order is scanned through the sorting centre. Please first check your spam/junk mail folder if you are having trouble finding your tracking email.
To track your order, please enter your tracking number here: