customerservice@dopeneons.com Shipping & Delivery
Order Processing and Production
1. Order placed... Woohoo, you're Awesome!
2. Order verified and payment processed
3. Order enters into production and the magic begins!
4. Quality assurance check before wrapping and packaging
3-7 business days
Worldwide Shipping
5. Parcel collected and transported to the sorting centre
6. Export customs check and handed over to the airline
7. Your parcel is shipped by air to your destination country
8. Import clearance before entering your local postal service
7-28 business days*
7-14 business days on average to the following countries:
Australia, Austria, Belgium, Bolivia, Brazil, Bulgaria, China, Cyprus, Czech Republic, Finland, Germany, Hungary, India, Israel, Italy, Japan, Korea, Luxembourg, Malaysia, Mexico, New Zealand, Norway, Singapore, Slovakia, UK, Ukraine
14-28 business days on average for any country not in the above list
Covid-19
*Please anticipate longer shipping times at this present time due to the knock on effect of the covid-19 pandemic, please read here for more information
Shipping Cost
We offer FREE shipping worldwide. This means you can add as many items to your order as you wish and they will be shipped out to you at no extra cost from us.
Customs
Deliveries from Dope Neons are not made duty paid*, taxes and duties are determined by your local customs office and may need to be paid in certain countries to enable the receipt of goods, this is the customers responsibility (*excludes U.K)
Tracking Your Order
Our shipping method is a tracked service which allows you to keep up to date with its progress. Tracking details update in stages as your parcel leaves our warehouse in Harbin, northeastern Asia and is then processed through the sorting centre, accepted by the airline, passes through customs and then enters into your local postal service.
Your tracking number is sent automatically when your order is scanned through the sorting centre. Please first check your spam/junk mail folder if you are having trouble finding your tracking email.
To track your order, please enter your tracking number here: