What Does My Tracking Update Mean?
As your parcel leaves our warehouse and makes the journey to your doorstep there will be a number of tracking updates along the way. To help you better understand your tracking details we have put together this handy list of the most common updates below and what they mean.
Country of origin tracking updates
The following tracking updates are used whilst your parcel is in transit in the country of origin:
Shipping information received: Request sent to courier for collection
Accepted/Picked up: The courier has collected your parcel
Posting/Preparing shipment: Parcel is in the tracking system awaiting courier scan
Processed Through Facility: Parcel processed through sorting centre
Arrival outward office of exchange: Arrival at customs
Departure outward office of exchange: Departure from customs / shipped by air
Planned flight with airline code: Parcel has departed by air and will next update in your country
Destination country tracking updates
These tracking updates are used when your parcel enters your country. Your local postal service will either use the original tracking code or generate a new local tracking code which can be found within your tracking history.
Last mile: This update provides you with your local tracking number
Arrival inward office of exchange: Arrival at customs
Held by customs: Parcel is held by your customs for inspection
Departure inward office of exchange: Departure from customs
Arrival at delivery office: Arrival at a delivery office in your country
In Transit to Next Facility: Parcel in transit to your local delivery office
Out for delivery: The final delivery to your address
Exception/Failed delivery: The parcel could not be delivered / nobody was at home. Please contact your local postal service.
Delivered: It's all yours!
The timescale from airline departure to the next update in your country can vary considerably depending on the destination. Please refer to our shipping guide below for average shipping times